covid-19 update 9th August 2020: next day delivery still available on all goods 0333 014 4340 Remote Support

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doing difficult things well


Yellowgrid appreciate that sometimes goods can go faulty, and we will attempt to remedy the problem
Many customers attempt to return incomplete goods or return goods that are not faulty, therefore the following policies are in place to ensure fairness
Once you have read and understood our returns policy you may request an RMA number using the form below

Working product in new condition Working product not in new condition Faulty product
Product returned within 14 days of receipt Credit note issued Credit note issued at our discretion Credit note or replacement
Product returned 14 days - 6 months after receipt Credit note issued at our discretion with a re-stocking fee We are unable to issue a credit note Warranty replacement
Product returned after 6 months We are unable to issue a credit note Warranty replacement

Returns Form

Request a call back 0333 014 4340

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