Returns

Yellowgrid appreciate that sometimes goods can go faulty, and we will attempt to remedy the problem.
Many customers attempt to return incomplete goods or return goods that are not faulty, therefore the following policies are in place to ensure fairness. Once you have read and understood our returns policy you may request an RMA number using the form below.
Working product in new condition Working product not in new condition Faulty product
Product returned within 14 days of receipt Credit note issued at our discretion with a re-stocking fee Credit note issued at our discretion with a re-stocking fee Credit note or replacement
Product returned 14 days - 6 months after receipt Credit note issued at our discretion with a re-stocking fee We are unable to issue a credit note Warranty replacement
Product returned after 6 months We are unable to issue a credit note Warranty replacement
We do not do advance replacements. If you require a replacement device before you can return the faulty one, please create a new return and quote your order number in the fault report so we can credit the returned item.