Yellowgrid appreciate that sometimes goods can go faulty, and we will attempt to remedy the problem
Many customers attempt to return incomplete goods or return goods that are not faulty, therefore the following policies are in place to ensure fairness
Once you have read and understood our returns policy you may request an RMA number using the form below
| Working product in new condition | Working product not in new condition | Faulty product | |
| Product returned within 14 days of receipt | Credit note issued at our discretion with a re-stocking fee | Credit note issued at our discretion with a re-stocking fee | Credit note or replacement |
| Product returned 14 days - 6 months after receipt | Credit note issued at our discretion with a re-stocking fee | We are unable to issue a credit note | Warranty replacement |
| Product returned after 6 months | We are unable to issue a credit note | Warranty replacement | |
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