3CX Resilient Hosting

Our hosting supports all supported 3CX features with no limits on scalability. Deploy using our 3CX Installation Wizard, automating deployment and much of the configuration. We manage the Linux operating system, including security patches and version upgrades.

Multi-Tenant

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Hosting multiple clients on a single multi-tenant instance maximises your profit

Resiliency

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Managed failover via image backups, allowing your phone system to be replicated in minutes. All recordings replicated off-site daily

International Hosting

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Support for hosting in the following territories: United Kingdom, United States, Australia, Canada, France, Germany, Poland, and Singapore

Monitoring

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Instance and 3CX availability is tested every 60 seconds

Remote Storage

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AWS S3 storage provided with every instance for remote archiving. Archiving charged at £0.10 / 1GB / month

3rd Party Integrations Available

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SSH access can be made available upon request for app installation. Troubleshooting can only be provided with integrations removed

Setup via customer portal

Resilient Hosting Price

All hosting comes with 100GB storage as a standard. This can be increased in 100GB blocks at a cost of £10 / 100GB / month.
Voicemails are only limited by the available storage which can be scaled up.

4

8

16

24

32

48

64

96

128

192

256

512

1024

vCPUs

2

RAM

4

Price

£24/month

Sim Calls vCPUs RAM Price
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These prices are based on small and medium instance requirements if an instance becomes large and requires additional resources additional charges may apply
Please review 3CX's hardware requirements here

Backup & Monitoring

Instance Monitoring

We monitor our instances every minute to ensure that infrastructure is available. We perform daily snapshots of the instance and retain 5 versions.

Nightly Config Backups

We perform nightly config backups. We securely synchronise call recordings nightly to another datacentre.

Nightly Image Backups

We take nightly image backups, allowing for rapid recovery. No manual backup plan is required for our subscribers as our hosting is both resilient in use and protected in the event of a disaster.

Datacentre Commitment

Both primary and failover datacentres provides a monthly availability commitment of 99.99%.

Quick Failover Time

We can fail over your 3CX phone system in as little as 15 minutes. Once failover has been manually initiated, the failover instance can take as little as 5 minutes to become live. After this, normal service will resume within approximately 10 minutes, defined by the TTL of the 3CX FQDN DNS record required for reprovisioning. Failover is only initiated when an outage has been identified and has lasted longer than 30 minutes, as DNS failover itself causes downtime.

Yellowgrid's hosting services are provided by OVH (primary) and Digital Ocean (failover) each providing a minimum SLA of 99.99%.
Customers can refer to the Data Processing Addendum (DPA) found in their Customer Portal.
(*) Yellowgrid's server IP addresses are required to be whitelisted in order to monitor availability, perform backups and to invoke DR as required.
All hosting is located in your chosen territory.

Support Image

Support

We will provide "hands-off" support for all supported 3CX features and provisioning methods.

Our internal Service Level Agreement require us to respond to calls within four hours, although response is usually much quicker than this. The standard agreement provides cover during normal business hours of 9:00 until 17:30, Monday to Friday.

Remote Support includes support for the normal operation of 3CX phone system, service pack upgrades and upgrading phone system to new versions and troubleshooting where necessary. Ultimate support responsibility remains with 3CX.