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How-to Transfer A Call On The 3CX Web Client

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Directions

  • Once you have answered a call through the 3CX Web Client you can choose to Transfer a call, initiate a Conference, or Record the call.
  • Select Transfer if you wish to conduct a blind transfer.
  • A pop up box will appear where you can select a name, email, or extension number. Selected the contact you wish to transfer the call to and your call will be transferred.

You can also use Attended Transfer which allows you to notify a colleague of the call before transferring.

  • Just select Attend Transfer, search for the contact and click their extension.
  • When you are connection to the person you can inform them about the incoming call.
  • If they can take the call, click Join and your call will be transferred.


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