This blog should enable you to remotely provision a Fanvil phone confidently.
This video shows you how to remotely provision a Fanvil phone on 3CX. It will show you step by step how to auto provision and manually provision a Fanvil phone on 3CX with detailed examples. It also provides you with solutions if you are still struggling to provision a Fanvil phone with 3CX, another reason why we recommend you watch this video.
For those who prefer written instructions:
An explanation of the 3CX diagram
All Fanvil phones are fully supported by 3CX.
3CX natively supports the Fanvil FDPS server therefore, when a Fanvil MAC address is added as a remote STUN extension, 3CX automatically sends provisioning information to the Fanvil FDPS server. By doing this, when the Fanvil phone boots it will contact the FDPS server which will respond with the provisioning information provided by 3CX. Once the Fanvil phone has this information, it will then contact 3CX directly and download its configuration.
It is worth noting that for every remote extension you add, you will need to increment the SIP and RTP ports accordingly.
If for whatever reason the RPS request fails, you will have to manually provision your Fanvil phone. The following instructions will show you how to do this.
If you still experience any problems, it’s worth noting that if DHCP option 66 is in use on your network then disabling this option on your phone will resolve this issue. Additionally, if there is another PBX like 3CX on the LAN, you’ll also need to disable SIP plug and play.
If you are still having trouble remotely provisioning a Fanvil phone on 3CX, please do not hesitate to give our office a call on 0333 014 4340 and one of our experts will be happy to help!
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