3CX has confirmed that it has stopped selling the Enterprise+ edition<\/strong> of the platform. Alongside this change, 3CX is also no longer providing its own built\u2011in transcription services<\/strong>.<\/p>\n\n\n\n Instead, customers who require call or voicemail transcription are advised to integrate third\u2011party AI transcription providers<\/strong>, with OpenAI<\/strong> and Google Speech<\/strong> now being the supported options.<\/p>\n\n\n\n This blog outlines what\u2019s changed, what your options are, and where to find the correct configuration guidance.<\/p>\n\n\n\n Previously, transcription features were bundled within the Enterprise+ edition<\/strong> of 3CX. With this edition now discontinued: \u2022Enterprise+ licences are no longer available for purchase This approach provides greater flexibility but does move transcription costs and configuration outside of 3CX itself.<\/p>\n\n\n\n 3CX currently supports two third\u2011party transcription providers:<\/p>\n\n\n\n OpenAI can be used for call and voicemail transcription within 3CX. \u2022OpenAI transcription configuration guide: \u2022Updated OpenAI models and configuration guidance (important): The updated guide explains how AI model selection has changed and is essential for anyone deploying OpenAI transcription today.<\/p>\n\n\n\n Google Speech is also fully supported for transcription within 3CX and may be preferred by organisations already using Google Cloud services.<\/p>\n\n\n\n Relevant guides include:<\/p>\n\n\n\n \u2022Google voicemail transcription guide: It\u2019s important to note that transcription pricing is no longer controlled by 3CX<\/strong>. \u2022Pricing depends on volume and AI model selection<\/strong><\/p>\n\n\n\n \u2022Charges are billed directly by OpenAI or Google<\/strong><\/p>\n\n\n\n \u20223CX partners and resellers cannot provide fixed pricing<\/strong> for transcription<\/p>\n\n\n\n For accurate cost estimates, customers should refer directly to the relevant provider\u2019s pricing and usage dashboards.<\/p>\n\n\n\n If you currently use transcription or plan to:<\/p>\n\n\n\n Want a feel for our products? There are more videos available on our Yellowgrid <\/a>YouTube Channel. <\/p>\n","protected":false},"excerpt":{"rendered":" 3CX has confirmed that it has stopped selling the Enterprise+ edition of the platform. Alongside this change, 3CX is also no longer providing its own built\u2011in transcription services. Instead, customers who require call or voicemail transcription are advised to integrate third\u2011party AI transcription providers, with OpenAI and Google Speech now being the supported options. This […]<\/p>\n","protected":false},"author":8,"featured_media":10644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other"],"_links":{"self":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=10639"}],"version-history":[{"count":3,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10639\/revisions"}],"predecessor-version":[{"id":10642,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10639\/revisions\/10642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/media\/10644"}],"wp:attachment":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=10639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=10639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=10639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}What Has Changed?<\/h2>\n\n\n\n
<\/p>\n\n\n\n
\u20223CX no longer offers its own transcription service
\u2022Transcription must now be configured using supported external AI providers<\/p>\n\n\n\nRecommended Transcription Options<\/h2>\n\n\n\n
\u2705 OpenAI<\/h2>\n\n\n\n
To ensure correct setup, both guides below should be followed<\/strong>, as the OpenAI models and configuration options have evolved since the original documentation was published:
<\/p>\n\n\n\n
Configuring OpenAI for Transcription<\/a><\/p>\n\n\n\n
OpenAI Model Changes – Cost & Usage Guide<\/a><\/p>\n\n\n\n\u2705 Google Speech
<\/h2>\n\n\n\n
\u2022Google Speech API integration guide:
Google Cloud Storage & Speech API<\/a><\/p>\n\n\n\n
Voicemail and Recording Transcription via Google<\/a><\/p>\n\n\n\nImportant Pricing Information<\/h2>\n\n\n\n
\u2022Costs are usage\u2011based<\/p>\n\n\n\nWhat Should Customers Do Next?<\/h2>\n\n\n\n
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Reseller application \u2013 Click HERE<\/a> to apply
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