![\"\"](\"https:\/\/www.yellowgrid.co.uk\/blog\/wp-content\/uploads\/2026\/02\/Untitled-10.png\")
<\/a><\/figure><\/div>\n\n\nUpdate 8<\/a> introduces a smarter, more efficient 3CX with major enhancements across AI, automation, and system management. Key highlights include new AI Agents, Boss\u2013Secretary functionality, on\u2011premise transcription, automatic firmware updates, and expanded licence options. The update also improves integrations with features like M365 department sync, adds detailed transcription timing, enhances phonebooks, and introduces shared voicemail.<\/p>\n\n\n\n Alongside these additions, Update 8 delivers numerous system optimisations\u2014from better call routing and data connector performance to improved reporting accuracy, accessibility updates, and enhanced SBC statistics\u2014making this one of the most comprehensive upgrades to date.<\/p>\n\n\n\n Link to 3CX marketing material<\/a><\/p>\n\n\n\n \u25cf Bring Your Own OpenAI Account & Key \u25cf Shields Boss \/ Screens all calls \u25cf 3CX Cloud\/Onboard\/Open AI\/Google Speech Want a feel for our products? There are more videos available on our Yellowgrid <\/a>YouTube Channel. <\/p>\n","protected":false},"excerpt":{"rendered":" Update 8 introduces a smarter, more efficient 3CX with major enhancements across AI, automation, and system management. Key highlights include new AI Agents, Boss\u2013Secretary functionality, on\u2011premise transcription, automatic firmware updates, and expanded licence options. The update also improves integrations with features like M365 department sync, adds detailed transcription timing, enhances phonebooks, and introduces shared voicemail. […]<\/p>\n","protected":false},"author":8,"featured_media":10576,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other"],"_links":{"self":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=10575"}],"version-history":[{"count":14,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10575\/revisions"}],"predecessor-version":[{"id":10595,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10575\/revisions\/10595"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/media\/10576"}],"wp:attachment":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=10575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=10575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=10575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\n\n\nAI Agents <\/h2>\n\n\n\n
\u25cf Receptionist & PA roles \u2013 More Coming.
\u25cf 10 Voices, 50 Languages – Live Switching
\u25cf Knowledge Base for Intelligence & Context
\u25cf Prompt Customizations
\u25cf Spam Call Detection
\u25cf Abusive \/ Uncollaborative Caller Detection
\u25cf Search Team Members by Name
\u25cf Confidentiality Mode
\u25cf Busy Check before Transfer
\u25cf Up & Running in 2 minutes<\/p>\n\n\n\n
\n\n\n\nBoss \u2013 Secretary <\/h2>\n\n\n\n
\u25cf Can be Human\u2026 or an AI Agent
\u25cf Access to Boss\u2019 Personal Directory
\u25cf Allow selected Callers to bypass Secretary
\u25cf Quick On \/ Off Toggle from Apps for Boss
\u25cf Respects Office Hours & Holidays<\/p>\n\n\n<\/a><\/figure><\/div>\n\n\n
\n\n\n\n3CX Transcription Engine <\/h2>\n\n\n\n
\u25cf State-Of-The-Art AI Models
\u25cb Wisper – Transcription
\u25cb Ollama – Analysis
\u25cf Auto Language Detection
\u25cf Speaker Diarization (Stereo)
\u25cf Summary and Sentiment
\u25cf Accuracy and Speed<\/p>\n\n\n\n<\/a><\/figure><\/div>\n\n\n
\n\n\n\n
Reseller application \u2013 Click HERE<\/a> to apply
Looking for more information? No problem, contact us on 03330144340 <\/strong>or sales@yellowgrid.co.uk<\/strong>.<\/p>\n\n\n\n
\n\n\n\nCatch up with our Other Blogs!<\/h1>\n\n\n\n