{"id":10150,"date":"2025-04-02T09:15:41","date_gmt":"2025-04-02T09:15:41","guid":{"rendered":"https:\/\/www.yellowgrid.co.uk\/blog\/?p=10150"},"modified":"2025-04-02T09:16:48","modified_gmt":"2025-04-02T09:16:48","slug":"v20-vs-v18-whats-new","status":"publish","type":"post","link":"https:\/\/www.yellowgrid.co.uk\/blog\/v20-vs-v18-whats-new\/","title":{"rendered":"V20 vs V18: What’s New?"},"content":{"rendered":"\n
\n\n\n\n
<\/div>\n\n\n
\n
\"\"<\/a><\/figure><\/div>\n\n\n

3CX Version 20 has now been released and you can upgrade for free – TODAY!<\/strong><\/p>\n\n\n\n

Boasting exciting new features, V20 is the future of 3CX <\/strong><\/p>\n\n\n\n

\n\n\n\n

Enhanced security<\/strong>: EDR monitoring, 2FA in place for non-SSO installations, 24\/7 off-site monitoring for all round protection and the power of Debian 12 on Linux-based devices. Functioning on a zero-trust policy, V20 outshines V18 in the safety department.<\/p>\n\n\n\n

The Rewritten SIP Call Manager<\/strong> allows you to target busy agents, improve call control, include external numbers in group calls and even improves upon parking and conference calls \u2013 thanks to the internal API.<\/p>\n\n\n\n

A<\/strong> new Windows softphone<\/strong> that runs alongside your organisation\u2019s web client. Easily launched from the Windows store, it allows for separate updates from the main  3CX build , as well as extra security due to Microsoft approval. With this new tool, Electron-based desktop apps can be phased out for this more efficient software.<\/p>\n\n\n\n

A<\/strong> new Admin Console<\/strong> replaces the management console, allowing users to switch to the new admin console directly from 3CX \u2013 no need for a spare login.<\/p>\n\n\n\n

3CX\u2019s developments in AI <\/strong>give V20 the ability to transcript, analyse and report on calls, a promise of new AI-infused features arriving in future development.<\/p>\n\n\n\n

\n\n\n\n

What to consider before your upgrade:<\/strong> do you meet the requirements?<\/a><\/p>\n\n\n\n

V20 requires AT MINIMUM 2x vCPUs, 2GB of memory and 2GB of disk space, or it will not work. 
A system owner is MANDATORY for the V20 upgrade, and you will not be able to progress without one.<\/p>\n\n\n\n

Inbound Rules that don\u2019t point directly to a user, ring group, queue, or digital receptionist (e.g. voicemail boxes) will not be maintained when moving to V20.<\/p>\n\n\n\n

If installed on prem, check if split DNS is configured \u2013 V20 cannot be installed without this setting.<\/p>\n\n\n\n

The V20 system does not support STUN positioning of remote phones.<\/p>\n\n\n\n

Inbound rules from V18 are no longer available on V20, and any existing inbound rules will be transformed using a new method: attaching DDI directly to RG\/DR\/Q\/EXT.<\/p>\n\n\n\n

Permissions have been replaced with \u2018Roles\u2019 that combine rights and permissions together, so post-update privileges like Call Pickup should be audited to the correct \u2018Roles\u2019 again.<\/p>\n\n\n\n

To find recordings of calls, you will now have to search by date, rather than hour of day. Hour of day searching is officially unavailable on V20.<\/p>\n\n\n\n

INBOUND RULES that route calls to destinations other than to an EXTENSION, QUEUE, RING GROUP OR IVR will be lost.<\/p>\n\n\n\n

E.g. If you have any INBOUND RULES that direct calls to VOICEMAIL BOX FOR EXTENSION or FORWARD TO OUTSIDE NUMBER will be lost.<\/p>\n\n\n\n

Accurate as of Version 20.0 Update 6 (Build 486)<\/p>\n\n\n\n

\n\n\n\n

Yellowgrid are proud to be UK\u2019s No.1 3CX Titanium Partner and Solutions Provider, with knowledgeable and experienced 3CX certified engineers, providing excellent first line support.<\/strong><\/p>\n\n\n

\n
\"\"<\/a><\/figure><\/div>","protected":false},"excerpt":{"rendered":"

3CX Version 20 has now been released and you can upgrade for free – TODAY! Boasting exciting new features, V20 is the future of 3CX Enhanced security: EDR monitoring, 2FA in place for non-SSO installations, 24\/7 off-site monitoring for all round protection and the power of Debian 12 on Linux-based devices. Functioning on a zero-trust […]<\/p>\n","protected":false},"author":8,"featured_media":8904,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-other"],"_links":{"self":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=10150"}],"version-history":[{"count":2,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10150\/revisions"}],"predecessor-version":[{"id":10152,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/posts\/10150\/revisions\/10152"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/media\/8904"}],"wp:attachment":[{"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=10150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=10150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yellowgrid.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=10150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}