Update 8 Overview
Update 8 introduces a smarter, more efficient 3CX with major enhancements across AI, automation, and system management. Key highlights include new AI Agents, Boss–Secretary functionality, on‑premise transcription, automatic firmware updates, and expanded licence options. The update also improves integrations with features like M365 department sync, adds detailed transcription timing, enhances phonebooks, and introduces shared voicemail.
Alongside these additions, Update 8 delivers numerous system optimisations—from better call routing and data connector performance to improved reporting accuracy, accessibility updates, and enhanced SBC statistics—making this one of the most comprehensive upgrades to date.
Link to 3CX marketing material
AI Agents
● Bring Your Own OpenAI Account & Key
● Receptionist & PA roles – More Coming.
● 10 Voices, 50 Languages – Live Switching
● Knowledge Base for Intelligence & Context
● Prompt Customizations
● Spam Call Detection
● Abusive / Uncollaborative Caller Detection
● Search Team Members by Name
● Confidentiality Mode
● Busy Check before Transfer
● Up & Running in 2 minutes
Boss – Secretary
● Shields Boss / Screens all calls
● Can be Human… or an AI Agent
● Access to Boss’ Personal Directory
● Allow selected Callers to bypass Secretary
● Quick On / Off Toggle from Apps for Boss
● Respects Office Hours & Holidays
3CX Transcription Engine
● 3CX Cloud/Onboard/Open AI/Google Speech
● State-Of-The-Art AI Models
○ Wisper – Transcription
○ Ollama – Analysis
● Auto Language Detection
● Speaker Diarization (Stereo)
● Summary and Sentiment
● Accuracy and Speed
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Looking for more information? No problem, contact us on 03330144340 or sales@yellowgrid.co.uk.